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Aradhna Krishna

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Aradhna Krishna
Krishna in 2013
NationalityAmerican
Known forSensory marketing
Scientific career
FieldsMarketing
InstitutionsNew York University
Columbia University
National University of Singapore
University of Michigan

Aradhna Krishna is an American academic focused on marketing. As of 2006, she was considered one of the 50 most productive marketing professors in the world.[1] Harvard Business Review recently acknowledged her as "the foremost expert in the field" of sensory marketing.[2] She is the Dwight F. Benton Professor of Marketing at the Ross School of Business at the University of Michigan. She was awarded as a fellow of the Society for Consumer Psychology,[3] the organization's highest honor, in recognition of her contributions to consumer psychology.[4]

Contributions to marketing

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Krishna organized the first academic conference on sensory marketing' (in 2008), bringing together psychologists, neuroscientists, marketing academics and practitioners.[5] She defines sensory marketing as "marketing that engages the consumers' senses and affects their perception, judgment and behavior (and suggests that) from a managerial perspective, sensory marketing can be used to create subconscious triggers that characterize consumer perceptions of abstract notions of the product (e.g., its sophistication or quality)".[6]

In more than fifty published articles, Krishna has explored ways in which a product's look, feel, taste, sound, and smell contribute to how it is perceived, and how people respond to it.[7] Illustrating her research, she also edited and contributed to the book, Sensory Marketing: Research on the Sensuality of Products, in 2009.[8] She also runs an international sensory marketing research laboratory.[9]

In 2013, she published a book, Customer Sense: How the 5 Senses Influence Buying Behavior, which Kirkus Reviews calls "A sophisticated, easy-handed elucidation of the practice of marketing to our senses".[10]

Some important concepts introduced by Krishna's work are perceived consumption, guiltless gluttony, and Smellizing. Raghubir and Krishna (1999) show that container shapes can impact perceived consumption, which is how much consumers think they have eaten or drunk as opposed to how much they have actually eaten or drunk.[11]

Aydinoglu and Krishna (2011) show that food size labels (e.g., a large size portion of french fries being labeled medium) can result in believing that one has not eaten too much and thus not feeling guilty about it (guiltless gluttony).[12]

Smellizing is a term coined by Krishna (Krishna, Morrin and Sayin 2014[13]) to reflect "imagining smells". Krishna, Morrin and Sayin (2014) show that smellizing foods can result in similar physiological responses (salivation) as real smells, when a picture of the food is also available.

Besides sensory marketing, she works on designing winning cause marketing and corporate social responsibility programs, and on constructing engaging pricing and promotion policies.

The implications of Krishna's research and expertise have been recognized not only within academia,[1] but within business in general, being frequently quoted in outlets such as Time magazine, The New York Times, and The Daily Telegraph.[14][15][16]

Other endeavors

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Krishna is a lead area editor for the Journal of Consumer Psychology,[17] an area editor for Management Science[18] and serves on the editorial boards of Journal of Marketing Research,[19] Journal of Consumer Research,[20] and Marketing Science.[21]

She is a consultant to several firms and also serves as expert witness on issues of sensory marketing, pricing and social marketing.

Recognition

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Selected articles

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  • Aydinoğlu, Nilüfer Z. & Krishna, Aradhna (April 1, 2011). "Guiltless Gluttony: The Asymmetric Effect of Size Labels on Size Perceptions and Consumption" (PDF). Journal of Consumer Research. 37 (6): 1095–1112. doi:10.1086/657557.
  • Krishna, Aradhna, Ryan S. Elder & Cindy Caldara (October 2010), "Feminine to smell but masculine to touch? Multisensory congruence and its effect on the aesthetic experience", Journal of Consumer Psychology, 20 (4): 410-418.
  • Krishna, Aradhna, May Lwin & Maureen Morrin (June 2010), "Product Scent and Memory", Journal of Consumer Research. 37: 57-67.
  • Lwin, May, Maureen Morrin, & Aradhna Krishna (2010), "Exploring the Superadditive Effects of Scent and Pictures on Verbal Recall: An Extension of Dual Coding Theory", Journal of Consumer Psychology, 20 (3): 317-326.
  • Krishna, Aradhna & Maureen Morrin (April 2008), "Does Touch Affect Taste? The Perceptual Transfer of Product Container Haptic Cues", Journal of Consumer Research, 34: 807-818.
  • Krishna, Aradhna (April 2005), "How Big is Tall?", Forethought, Harvard Business Review, 83 (4): 18-19.

References

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  1. ^ a b Seggie, Steven H. & Griffith, David A. (2009). "What Does It Take to Get Promoted in Marketing Academia? Understanding Exceptional Publication Productivity in the Leading Marketing Journals". Journal of Marketing. 73: 122–132. doi:10.1509/jmkg.73.1.122. S2CID 6985924. Archived from the original on December 22, 2012. Retrieved July 11, 2012.
  2. ^ "The Science of Sensory Marketing". Harvard Business Review. March 2015.
  3. ^ "Awards". Society for Consumer Psychology. Retrieved July 18, 2022.
  4. ^ "SCP Fellows motivations" (PDF). Archived from the original (PDF) on February 20, 2015. Retrieved March 7, 2013.
  5. ^ "Sensory Marketing conference presentation-Ross School of Business". Archived from the original on April 10, 2013. Retrieved March 26, 2013.
  6. ^ Quoted from "Aradhna Krishna, An integrative review of sensory marketing: Engaging the senses to affect perception, judgment and behavior, Journal of Consumer Psychology, 2011" (PDF).
  7. ^ "Aradhna Krishna's articles list".
  8. ^ Krishna, Aradhna (December 11, 2009). Sensory Marketing: Research on the Sensuality of Products. ISBN 9780203892060.
  9. ^ "Sensory Marketing Lab".
  10. ^ "Customer Sense: How the 5 Senses Influence Buying Behavior" (PDF).
  11. ^ "Raghubir, Priya and Aradhna Krishna (1999), "Vital Dimensions in Volume Perception: Can the Eye Fool the Stomach?", Journal of Marketing Research, Vol. 36, No. 3, 313-326" (PDF).
  12. ^ Aydinoğlu, Nilüfer Z. & Krishna, Aradhna (April 1, 2011). "Guiltless Gluttony: The Asymmetric Effect of Size Labels on Size Perceptions and Consumption" (PDF). Journal of Consumer Research. 37 (6): 1095–1112. doi:10.1086/657557.
  13. ^ "Krishna, Aradhna, Maureen Morrin and Eda Sayin, "Smellizing Cookies and Salivating: A Focus on Olfactory Imagery", forthcoming Journal of Consumer Research" (PDF). Archived from the original (PDF) on March 4, 2016. Retrieved March 2, 2014.
  14. ^ "Guiltless Gluttony: Why We Eat More From 'Small' Packages". Time. November 17, 2010.
  15. ^ Mindlin, Alex (November 16, 2009). "It's the Scent That Tickles the Memory". The New York Times.
  16. ^ "UK Telegraph, July 22, 2009: Adverts Work Best When Appealing to All Senses". The Daily Telegraph. London. July 22, 2009.
  17. ^ "JCP Editorial Board".
  18. ^ "Management Science Editorial Board".
  19. ^ "JMR Editorial Board". Archived from the original on February 12, 2013. Retrieved March 26, 2013.
  20. ^ "JCR Editorial Board".
  21. ^ "Marketing Science Editorial Board". Archived from the original on November 15, 2009. Retrieved March 26, 2013.
  22. ^ "SCP Fellows list". Archived from the original on March 24, 2013.
  23. ^ "Ross School of Business Award list" (PDF).
  24. ^ "2006 AMA Winter Educators' Conference" (PDF). Archived from the original (PDF) on November 15, 2012. Retrieved March 26, 2013.
  25. ^ "JCR Outstanding reviewers list".
  26. ^ "Journal of Retailing award list" (PDF).
  27. ^ "John A. Howard/AMA Doctoral Dissertation Award Recipients".
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